The Profile is your access to update your account
Once you login into the site the Welcome panel (on the right) next to the login access becomes available to you. You can request a change to your billing or shipping information, update telephone numbers or emails and change your password. If you experience any difficulties or have a question, Customer Service is standing by to assist you.
Edit Contact Information
You may change shipping contacts and locations with each order but if you wish to make a change to the details of your account--to your contact information you may do so within the profile.
To request a change to contact information, please update your profile or contact a customer service representative directly at 800–445–9760 or +1–703–916–1500.
When you input the changes into your profile your request is forwarded to us for review and verification. We will verify your changes and send a confirmation email to you before the changes take effect.
Edit Billing Information
Billing information displays in the profile section and reflects what currently exists in our records for your account. To request a change to billing information, please update your billing profile. Or, if you prefer, contact a customer service representative directly at 800–445–9760 or +1–703–916–1500.
by typing the requested changes into the form and selecting the Request Change button
When you input the changes into the profile's billing section it forwards your request for review and verification. When you do make a change, please be sure to select the Request Changes button when you have completed your update request. We will verify your requested changes and send a confirmation email to you before the changes take effect.
Change or Reset Password
Your password should be at least 8 alphanumeric characters in length. To better protect your account, we recommend creating a password that contains a combination of letters, numbers, and special characters (e.g. +, ?, and *)
The profile section allows you to change your password (access from the Welcome screen on right). Be sure to select the Save Changes button when you have completed your change. Your password change is immediate. Use the new password the next time you login to the site.
Your password can be reset and a temporary password sent to your login email. We recommend that you login with the temporary password and use the profile feature to reset your random (temporary) password so you will be able to remember it next time.