Time & Money
Click the links below to learn more about the administrative options and special services Thomson Reuters offers for processing your file histories order, including:
Proximity to the USPTO
Located just steps from the United States Patent and Trademark Office, Thomson Reuters is positioned to quickly obtain those files not readily available in our in-house inventory. Our specialists, with a combined experience of over 40 years, have built strong relationships with USPTO personnel and understand how to locate the files quickly; thereby allowing us the ability to fulfill file requests at a faster rate than our competitors.
Highest Quality Assurance Standards
We adhere to a consistent and logical method of file organization and to stringent quality assurance standards when processing every order. Each file is carefully reviewed by a team of skilled professionals before it leaves our office ensuring that you receive the most complete and accurate information available.
Security and Confidentiality Guaranteed
When you order a file history from Thomson Reuters, either online, by telephone or facsimile, you can be assured that your order information is completely secure. We take reasonable steps to maintain the security of the personally identifiable information that we collect, including limiting the number of people who have physical access to our facilities and database servers, as well as installing electronic security systems that guard against unauthorized access. Paper records are destroyed using professional document destruction services. However, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk.
Contact Us
Our customer service associates are available at 1-800-445-9760 or +1-703-916-1500 Monday through Friday, 8:00 a.m. - 7:00 p.m. ET or via e-mail ts.cm-fhservice@thomsonreuters.com to answer your questions and provide assistance.
